Refund & Fair Use Policy

Last Updated: November 22, 2025

At urles.us, a service owned and operated by URL VENTURES, INC. (“we”, “our”, or “us”), we strive to provide reliable and high-quality digital services, including URL shortening, link management, and related tools.

This Refund & Fair Use Policy explains our approach to refunds, billing, acceptable usage, and resource limitations to ensure a stable and fair experience for all users.

1. Refund Policy

a. Free Users

Our free Services are provided on an “as is” basis and do not include paid features or refundable components.

b. Paid Users and Subscriptions

If you purchase a premium plan or other paid Services, the following terms apply:

  • Refunds may be requested within seven (7) days of the initial purchase

  • Refunds are available only in cases of verified technical issues that prevent use of the Services and cannot be resolved by our support team

  • Refund requests submitted after the 7-day period are not eligible

  • Approved refunds will be issued to the original payment method used at checkout

To request a refund, contact:
📧 billing@urles.us
Please include your account email address and transaction ID.

Refunds will not be issued for:

  • Accidental or unintended purchases

  • Dissatisfaction with features clearly described prior to purchase

  • Account suspension or termination due to violation of our Terms or policies

2. Fair Use Policy

To maintain service quality, security, and system stability, urles.us enforces a Fair Use Policy.

You agree not to:

  • Upload, store, or distribute illegal, infringing, or harmful content

  • Abuse storage, bandwidth, API access, or system resources beyond reasonable limits

  • Use automated systems, bots, or scripts to generate excessive or abusive traffic

  • Host or distribute phishing, scam, malware, or spam content

URL VENTURES, INC. reserves the right, at its sole discretion, to:

  • Throttle, limit, or restrict usage

  • Suspend or terminate accounts that violate this policy

  • Remove content that is illegal, abusive, or poses security risks

3. Service Availability, Downtime, and Data Loss

While we strive to maintain reliable uptime and availability, the Services are provided on an “as available” basis.

URL VENTURES, INC. is not responsible for:

  • Temporary service interruptions or maintenance downtime

  • Removal of files or links due to expiration, abuse reports, or policy enforcement

  • Loss of data resulting from technical failures or unforeseen events

Users are solely responsible for maintaining independent backups of critical links or files.

4. Policy Modifications

We may modify this Refund & Fair Use Policy at any time.
Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Your continued use of the Services after any changes constitutes acceptance of the updated policy.

5. Billing and Support Contact

For billing, refunds, or policy-related inquiries, please contact us:

📧 Billing: billing@urles.us
📧 Support: support@urles.us
🌐 Website: https://urles.us
🏢 Company: URL VENTURES, INC.